Refund and Returns Policy

Overview

At Sonnie Sunshine, we are committed to providing our customers with high-quality homeware and furniture. We understand that sometimes purchases may not meet your expectations. This Return and Refund Policy outlines the terms and conditions for returning items and receiving refunds, ensuring compliance with the local law.

Our refund and returns policy lasts 7 days from date of delivery. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Customised or made-to-order furniture.
Homeware items that have been used, damaged, or altered after delivery.
Sale or clearance items marked as non-returnable at the time of purchase.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Sonnie Sunshine

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sonnie Sunshine and send your item to:

B-07-03 Atria Sofo Suite, Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should deliver your product to:

B-07-03 Atria Sofo Suite, Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor.

You will be responsible for paying for your own logistic costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sonnie Sunshine